Mantis Kivu Marina Bay Hotel
Rack Rates (Per Room / Suite)
01 Jan 2021 - 31 Dec 2021
01 Jan 2022 - 31 Dec 2022
Quoted in US dollar ($).
Subject to availability.
Quoted per room per night or on a single basis. Maximum of 2 adults per room.
Inclusive of accommodation, meals (depending on rate option) all levies, and 18% VAT. Additional charges to be settled direct.
Subject to change without prior notice.
This policy applies to all children from 0 up to and including 11 years old. Children of all ages are welcome, however children between 0 and 12 must be in the company of and supervised by an adult at all times.
Children 0 to 3 are accommodated on a complimentary basis when sharing with 2 adults.
Children 4 to 11 years (sharing room with adults) are accommodated complimentary, and will only be charged for their meals.
A maximum of 1 child can be accommodated with 2 adults in a standard room, subject to availability of fold away beds.
A maximum of 2 children can be accommodated with 2 adults in a family room.
Children from 12 years and older are considered as adults and will therefore require their own room at the applicable rates.
Children not sharing with adults (occupying their own room) will be charged at the normal room rate.
Bookings and Payment policy:
All bookings made with Mantis Kivu Marina Bay Hotel will be regarded confirmed unless otherwise requested at the time of booking.
Any discrepancies on the confirmation or invoice must be addressed with reservations within 7 days from issue.
Provisional bookings are subject to availability; i.e.: should we have limited rooms available, only confirmed bookings will be accepted.
Bookings made less than 30 days prior to arrival will be held for a maximum of 48 hours.
Bookings made 30 - 90 days prior to arrival will be held for a maximum of 7 working days.
Bookings made more than 90 days prior to arrival will be held for a maximum of 14 working days.
50% deposit payment is required at time of booking.
Full pre-payment is required 30 days prior to arrival.
Group: Bookings and Payment policy:
This policy applies to bookings of ten (10) or more adults.
A 10% non-refundable deposit may be requested at time of booking in order to secure rooms, dependent on season.
Provisional reservations made more than 60 days prior to arrival will be held for a maximum of 14 working days, thereafter it will automatically be released.
Full pre-payment (100%), final rooming lists and requirements to be received 30 days prior to arrival.
Reservations made less than 30 days prior to arrival will require full pre-payment at time of booking.
Only written cancellations will be accepted. Ensure to receive an acknowledgment of cancellations from reservations.
25% of fee if cancelled less than 60 days prior to arrival.
50% of fee if cancelled less than 45 days prior to arrival.
100% of fee if cancelled less than 30 days prior to arrival.
Group / Tour Series :
50% of fee if cancelled less than 90 days prior to arrival.
100% of fee if cancelled less than 60 days prior to arrival.
COVID-19 terms & conditions:
Standard Mantis policies (Pre-Covid) applies, for any bookings not related to Covid.
Any bookings related to Covid need to be dealt with based on necessary proof produced / submitted, in order to avoid cancellation charges to apply.
Existing bookings postponements – allowed up until 15 days prior.
Postponements in general allowed up until 30 April 2022.
Rates adjusted based on seasonality, if required.
Mantis Kivu Marina Bay Hotel reserves the right to release bookings should payment not be received by the requested date.
Mantis Kivu Marina Bay Hotel reserves the right amend all rates without prior notice
Mantis Kivu Marina Bay Hotel retains the right to admit or remove any guests whose behaviour impacts negatively on the hotel property, other guests and / or staff.
When visiting Rwanda, travel insurance is essential.
Transfers can be arranged with reservations on request and prior to arrival at additional costs.
Check-in time: 14:00 / Check-out time: 10:30
RO: Room only
BB: Bed & breakfast
DBB: Dinner, bed & breakfast