Standard Policy

• Rates are quoted and payable in South African Rand (ZAR).
• Rates and policies are subject to change without notice.
• Guests are required to take out comprehensive travel insurance covering trip cancellation and curtailment, personal accidents, medical and emergency expenses and loss, theft or damage to personal effects. 
• Reservations are not secured until a deposit has been paid.
• A 50% deposit of the total accommodation amount, conservation contribution and any road transfers organised by Samara is payable within 14 days of date of confirmation of the reservation. Samara reserves the right to release the reservation without notice should payment not be received.
• The remaining 50% is due 30 days prior to arrival.
• Reservations made within 30 days of arrival date must be confirmed by full payment within 48 hours.
• All reservation requests, confirmations and cancellations will be valid only if in writing.
• Reservations cancelled 46+ days prior to arrival will not incur a cancellation fee, except if payment has already been made, in which case a 5% fee of the amount already paid will be charged to cover credit card/bank fees.
• Reservations cancelled 45-21 days prior to arrival will be charged at 50% of the accommodation and conservation contribution amount.
• Reservations cancelled 30-21 days prior to arrival will be charged at 50% of the total accommodation amount.
• Confirmed reservations cancelled within 20 days of arrival will be charged at 100% of the accommodation and conservation contribution amount.

Peak Season Policy

• Reservations are not secured until a deposit has been paid.
• An initial non-refundable deposit of 1 night's accommodation and conservation contribution amount is payable within 14 days of date of confirmation of the peak season reservation. Samara reserves the right to release the reservation without notice should payment not be received.
• The balance of the payment falls due on 1 September of the same year as the start of the applicable peak season.
• Any cancellation after this date shall be processed as follows, with the applicable percentage cancellation fee applied to the total reservation and conservation contribution value less the non-refundable deposit (the balance of payment):
• Peak season reservations cancelled 46+ days prior to arrival will not incur a cancellation fee on the balance of payment, except if payment has already been made, in which case a 5% fee of the amount already paid will be charged to cover credit card/bank fees.
• Peak season reservations cancelled 45-31 days prior to arrival will be charged at 50% of the total accommodation and conservation contribution amount less the non-refundable deposit.
• Peak season reservations cancelled within 30 days of arrival will be charged at 100% of the total accommodation and conservation contribution amount less the non-refundable deposit.
• Peak season reservations made after 1 September for travel dates in that year's peak season must be confirmed by full payment within 7 days.