All bookings at all lodges  must be for a minimum of 2 nights, except for Thonga Beach Lodge which is a minimum of 3 nights 15 December - 15 January.
Tariffs include a SA tourism levy and are inclusive of VAT.

Provisional Bookings

Provisional bookings made more than 3 months in advance, will be held for 7 days and then automatically released, unless otherwise authorised
Provisional bookings made less than 3 months in advance, will only be held for 48 hours and then automatically released, unless otherwise authorised
Should the above release times not be suitable, please feel free to contact us for alternate arrangements
All bookings must be confirmed in writing

Confirmed Bookings

We run small lodges in remote areas and cancellations, even of just two people, can greatly affect the operation of the lodge
Therefore we require full payment prior to guests arrival and strict adherence to our cancellation policy
Please ensure that guests have adequate travel insurance to cover any cancellations or changes in travel arrangements

FIT Reservations

We require written confirmation accepting our terms and conditions

Full pre-payment is required 30 (thirty) days prior to clients date of arrival, unless alternative arrangements have been made

We reserve the right to cancel the reservation should we not receive this payment timeously
For package bookings we require 25% payment on confirmation and the balance 30 (thirty) days prior to travel

Cancellation Policy (Applicable to all confirmed reservations, except groups)

We require written confirmation for all cancellations (e-mail or facsimile)
Cancelled more than 60 days prior to arrival: 10% of the full accommodation charge
Cancelled more than 30 days prior to arrival: 25% of the full accommodation charge
Cancelled less than 30 days prior to arrival: 50% of the full accommodation charge
Cancelled less than 7 days prior to arrival: 90% of the full accommodation charge
All guests shall settle their extras account in full prior to departure

Group Bookings & Isibindi Package Bookings

The word ”group” applies to 8 or more full paying guests
The Isibindi Package Booking means a booking for 1 or more persons staying for 5 or more nights at a selection of the Isibindi Africa Lodges
A 25% non-refundable deposit is required to confirm a group reservation or Isibindi Package
Full Pre-payment is required 60 days prior to arrival
We reserve the right to cancel the reservation should we not receive this deposit timeously

Cancellation Policy for Groups & Friends for Free February Special

A 25% non-refundable deposit is payable on all confirmed group bookings
Cancelled more than 60 days prior to arrival: 50% of the full accommodation charge
Cancelled more than 30 days prior to arrival: 75% of the full accommodation charge
Cancelled less than 30 days prior to arrival: 90% of the full accommodation charge
All guests shall settle their extras account in full prior to departure

Travel Insurance

IT IS THE GUEST’S RESPONSIBILITY TO ENSURE THAT THEY HAVE ADEQUATE TRAVEL INSURANCE TO COVER THEMSELVES IN THE EVENT OF HAVING TO COVER CANCELLED BOOKINGS.

All bank deposits are to be received free of any bank charges or commissions.
All credit card payments by agents for accommodation will have a 3% surcharge, except AMEX & DINERS which have a 5% surcharge.
Please note that only cash or credit cards are accepted at the lodges – strictly no debit cards!

All bookings at all lodges must be for a minimum of 2 nights , except for Thonga Beach Lodge which is a minimum of 3 nights between 15 December and 15 January.
Tariffs include a SA tourism levy and are inclusive of VAT.

Provisional Bookings

Provisional bookings made more than 3 months in advance, will be held for 7 days and then automatically released, unless otherwise authorised
Provisional bookings made less than 3 months in advance, will only be held for 48 hours and then automatically released, unless otherwise authorised
Should the above release times not be suitable, please feel free to contact us for alternate arrangements
All bookings must be confirmed in writing

Confirmed Bookings

We run small lodges in remote areas and cancellations, even of just two people, can greatly affect the operation of the lodge
Therefore we require full payment prior to guests arrival and strict adherence to our cancellation policy
Please ensure that guests have adequate travel insurance to cover any cancellations or changes in travel arrangements

FIT Reservations

We require written confirmation accepting our terms and conditions

Full pre-payment is required 30 (thirty) days prior to clients date of arrival, unless alternative arrangements have been made

We reserve the right to cancel the reservation should we not receive this payment timeously
For package bookings we require 25% payment on confirmation and the balance 30 (thirty) days prior to travel

Cancellation Policy (Applicable to all confirmed reservations, except groups)

We require written confirmation for all cancellations (e-mail or facsimile)
Cancelled more than 60 days prior to arrival: 10% of the full accommodation charge
Cancelled more than 30 days prior to arrival: 25% of the full accommodation charge
Cancelled less than 30 days prior to arrival: 50% of the full accommodation charge
Cancelled less than 7 days prior to arrival: 90% of the full accommodation charge
All guests shall settle their extras account in full prior to departure

Group Bookings & Isibindi Package Bookings

The word ”group” applies to 8 or more full paying guests
The Isibindi Package Booking means a booking for 1 or more persons staying for 5 or more nights at a selection of the Isibindi Africa Lodges
A 25% non-refundable deposit is required to confirm a group reservation or Isibindi Package
Full Pre-payment is required 60 days prior to arrival
We reserve the right to cancel the reservation should we not receive this deposit timeously

Cancellation Policy for Groups & Friends for Free February Special

A 25% non-refundable deposit is payable on all confirmed group bookings
Cancelled more than 60 days prior to arrival: 50% of the full accommodation charge
Cancelled more than 30 days prior to arrival: 75% of the full accommodation charge
Cancelled less than 30 days prior to arrival: 90% of the full accommodation charge
All guests shall settle their extras account in full prior to departure

Travel Insurance

IT IS THE GUEST’S RESPONSIBILITY TO ENSURE THAT THEY HAVE ADEQUATE TRAVEL INSURANCE TO COVER THEMSELVES IN THE EVENT OF HAVING TO COVER CANCELLED BOOKINGS.

All bank deposits are to be received free of any bank charges or commissions.
All credit card payments by agents for accommodation will have a 3% surcharge, except AMEX & DINERS which have a 5% surcharge.
Please note that only cash or credit cards are accepted at the lodges – strictly no debit cards!