All rates are quoted and invoiced in South African Rand (ZAR) on a “per person per night” basis. No other levies apply.

All rates are quoted and invoiced in South African Rand (ZAR) on a “per person per night” basis. No other levies apply.

Children are not permitted at Dwyka Tented Lodge.

Rates

•         All rates are quoted and invoiced in South African Rand (ZAR) on a “per person per night” basis.

•         Adults travelling:

o       Adult Sharing rates apply to persons (12 years and older) sharing one suite. Persons 12 years and older are considered adults and will therefore require their own suite at the applicable rates.

o       Single Adult rates are only applicable when one adult is staying by him/herself in one suite. Not applicable when an adult is sharing a suite with a child/ children.

o        Note that all rooms can sleep a maximum of two adults.

Children travelling:

o        Applicable to Gondwana Family Lodge only.

o        Child rates are applicable to children from 4 years up to and including 11 years; irrespective of whether children are sharing with adults or staying in their own room/suite (single or sharing).

o        Above mentioned rates are inclusive of the kids “Eco-Explorers” programme, 2 daily nature drives, all meals, non-alcoholic beverages, all on-drive snacks and beverages, internal reserve transfers between the lodge and welcome lounge, tourism levy and 15% VAT.

Children Policy

This policy applies to all persons from 0 up to and including 11 years old:

•         Persons under the age of 4 years are not permitted on any game drives.

•         Persons under the age of 14 years are not permitted on any walking safaris.

•         Persons under the age of 16 years are not permitted at Dwyka Tented Lodge.

•         Persons under the age of 12 years are not permitted at Tilney Manor.

•         Children are accommodated at Gondwana Family Lodge only.

•         0 – 3 Years old o are accommodated at no additional cost.

     o   must share with adults, depending on the availability of cots and/or rooms with a sleeper couch.

     o        are not permitted on game drives.

•         4 – 11 Years old

o   are accommodated at 50% (half) of the adult sharing rate.

o   may share with adults, depending on the availability of rooms with a sleeper couch.

o   are permitted on game drives.

•         Sleeper couches can accommodate a maximum of one child.

•         Cots can accommodate a maximum of one child.

•         Rooms can accommodate a maximum of one cot and one sleeper couch only.

•         Rooms accommodating children sharing with parents contain one sleeper couch per room.

•         Complimentary child minding is offered during nature drive hours in our kiddies play center. Outside our nature drive hours, additional child-minding services are available upon request at an additional cost.

•         Conservation Levy:

o   A daily conservation levy of R190 / R200 per person per night will be applied to all reservations, children between the ages of 4- 11 years will be levied at 50% (half) of the adult rate.

o   The conservation levy will be charged on the initial invoice to be settled at booking stage, alternatively settled directly by the guest on departure.

o   These levies are used to support various community and conservation initiatives such as anti-poaching efforts, habitat restoration, and species conservation programs, protecting and preserving our regions biodiversity for future generations to enjoy.

Travel Information

Insurance

•         We highly recommend that comprehensive travel insurance is taken out, including, but not limited to cover against all COVID related instances.

Special Catering/ Outsourced Meals

•         Please note that the outsourcing of any certified meals (i.e., Kosher or Halaal) will incur an additional surcharge per person per day.

Transfers / Gate Times

•         Transfers to and from the reserve can be arranged with reservations on request at an additional cost.

•         Terms and Conditions relating to road transfers apply and are available on request/as addendum to this document.

•         All transfers are handled by accredited car hire and charter companies.

•         A complimentary transfer from the Welcome Lounge to the different lodges is available on request and must be booked at least 72 hours in advance. The Welcome Lounge is located 15 kilometers (an approximate 20-minute drive) into the Reserve; please contact reservations in order to book.

o   Arriving guests are picked up from the welcoming lounge at 12h30 or 16h00 (guests arriving on the later transfer will not be able to join the afternoon game drive).

o   Departing guests are picked up from their lodge to be back at the Welcome Lounge by 12h30.

Minimum Stay Festive Season

• A minimum of a two-night stay will be applied to all bookings over the festive period.

• Any remaining available inventory will become available for sale 90 days’ prior for one-night reservations.

Payment and Cancellation Terms and Conditions

Payment

•         Full pre-payment will be required 60 days prior to arrival.

•         Sanbona Wildlife Reserve reserves the right to release bookings, should payment not be received by the requested date.

•         Any discrepancies on the confirmation/pro forma invoice must be addressed at the time of booking, otherwise the invoice amount will be applied and will be due and payable regardless.

•         All bank charges are for the account of the tour operator and will not be paid by Sanbona Wildlife Reserve.

Cancellations

General Terms (01 October – 30 November | 15 December  - 30 April)

•         Only written cancellations will be accepted; please ensure you receive an acknowledgment of cancellation from reservations.

•         A fee of 50% of booking value will be charged if cancellation is less than 60 days prior to arrival.

•         A fee of 100% of booking value will be charged if cancellation is less than 30 days prior to arrival.

•         All reservations must be cancelled through/ via the original booking channel; failure to do so will result in full payment being required.

Low Season Terms (01 May - 30 September | 1- 14 December)

•         Only written cancellations will be accepted; please ensure you receive an acknowledgment of cancellation from reservations.

•         A fee of 25% of the booking value will be charged if cancellation is less than 60- 31 days prior to arrival.

•         A fee of 50% of the booking value will be charged if cancellation is less than 30- 15 days prior to arrival.

•         A fee of 100% of the booking value will be charged f cancellation is less than 14 days prior to arrival.

•         All reservations must be cancelled through/ via the original booking channel; failure to do so will result in full payment being required.

FIT Groups, Set Departure Tours, Set Departure Itineraries and Tour Series Deposit, Payment and Cancellation

•         Policy applies to bookings of eight (8) or more people.

•         A minimum stay of two nights applies throughout the year.

•         A 10% non-refundable deposit will be requested at the time of booking in order to secure rooms.

•         A 50% non-refundable deposit is payable 90 days prior to arrival.

•         A 100% non-refundable deposit is payable 60 days prior to arrival.

•         All rooming lists are required 30 days prior to arrival. The following terms and conditions must be agreed and adhered to in order to hold rooms for FIT Groups, Set Departure Tours, Set Departure Itineraries and Tour Series:

General:

Sanbona Wildlife Reserve may request room(s) back at any point should it receive a confirmed booking for the same dates. The agent must release the room(s) back to Sanbona Wildlife Reserve if it has not been sold at that point. A 10% non-refundable deposit will be required immediately for room(s) should the agent not wish to release the room(s) back to Sanbona Wildlife Reserve.

Cancellations:

•         The cancellation policy is applied in the event of a reduction in rooms. Should one person in a sharing room cancel, the room rate will then revert to a single occupancy and single occupancy supplement will be applicable to the guest.

•         For all cancellations within four months [120 days] of arrival, a fee of 10% of total value per room cancelled will be charged.

•         For all cancellations within three months [90 days] of arrival, a fee of 50% of total value per room cancelled will be charged.

•         For all cancellations within two months [60 days] of arrival, a fee of 100% of total value per room cancelled will be charged. Payment:

•         10% non- refundable deposit may be requested at any time during the booking process should Jock Safari Lodge receive a confirmed booking for the same dates. This will allow us to hold rooms in advance and decline any and all other business we get for the same dates.

•         50% of total group value must be settled three months [90 days] prior to arrival.

•         The balance, i.e. full pre-payment, of total group value must be settled two months [60 days] prior to arrival.

PLEASE BE ADVISED THE ABOVE TERMS MAY NOT BE CEDED NOR ARE THEY NEGOTIABLE. 

What to advise prior to arrival

•         Where does the reservation originate from?

•         How will guests arrive and depart?

•         What time will guests arrive and depart?

•         Do guests have any special occasion to celebrate?

•         Do guests have any special dietary or other requirements?

•         Contact number and email where guests can be contacted prior to arrival