A "travel wise" document with travel information will be provided with the booking documents.
The first thing that springs to most people’s minds when thinking of Rwanda is its turbulent political history. But today’s Rwanda is a far cry from the nation it was in the mid-90s: the country has emerged from the shadows and has much to offer visitors, most notably the tracking of endangered mountain gorillas in the lush Virunga National Park, which extends across the peaks and jungle-covered slopes of the volcanic Virunga Mountains. Other major tourist attractions include expansive Lake Kivu, ancient Nyungwe Forest with its rich population of primate species, and the game-rich savannah lands of Akagera National Park.
Banking and Currency
Currency
Rwanda Franc (RWF) = 100 centimes. Notes are in denominations of RWF 5,000, 2,000, 1,000 and 500. Coins are in denominations of RWF100, 50, 20, 10 and 5.
The import and export of local currency is limited to RWF5000. The import and export of foreign currency is unlimited, but must be declared upon arrival and exchanged within 8 days.
Banking
Banking hours: Mon-Fri 0800-1200 and 1400-1700, Sat 0800-1200.
Credit cards are only accepted at a few hotels in Kigali. MasterCard and Visa are the preferred cards.
International Visa cards are accepted at the ATMs at Ecobank head office in Kigali and at Kigali airport. They can also be used at the ATMs at Access Bank head office in Kigali. However, these ATMs are often affected by power cuts. It is best to travel with US dollars, some banks won’t accept pound sterling.
It may be difficult to change traveller's cheques outside Kigali.
Travel, Transport and Getting Around
Akagera Aviation provides helicopter flights all over the country. Rwandair flies internally to the southeastern town of Cyangugu.
There is a lot of work being done to improve the roads, and in some places you will find smooth tarmac, while in others you will be going along pot-holed dirt paths.A 4-wheel drive vehicle is needed for some local roads. There can be landslides on some of the major roads during annual rainfall in spring and autumn.Extra care should be taken at night, as headlight use is erratic. During rainy season some roads can become impassable.
There are no international car hire companies operating in Rwanda, but there are several local companies. You will find these listed in the Eye magazine given away at the airport and in hotels.
Taxis can be found in large towns and cities. Look for the official orange stripe. Fares are reasonable, but should be agreed in advance (ask a local if you think you are being overcharged). Tipping is not expected.
Bicycle and scooter taxis are the quickest and cheapest way to get around in the towns, however they are risky.
Minibus taxis provide links to and from all towns and some villages. Although it is not common for foreigners to travel this way, they are quite safe and efficient. However you will have to wait until they are full before departure if you get on at the start of the route. The Virunga Express (www.virungatravel.com) and Onatracom Express provide more direct intercity links.
Rwandans drive on the right. It is illegal to use a mobile phone while driving unless with a hands-free set. Seat belts must be worn in the front. It is advised not to drive after drinking, breathalisers are in use and if found to have more than 0.8 mg of alcohol per 1 litre of blood, you are likely to face imprisonment. Speed limits are 40km/per hour in the city and 60km outside the city. If the car in front is using the left indicator it often means it is not safe to overtake, the right indicator tells you the road ahead is clear.
An International Driving Permit is required. An entry permit is needed if you have travelled from outside the country, insurance document and driving licence.
You can hire a boat to take you from Gisenyi to Kibuye if you ask at one of the lakeside hotels.
Food, Drink and Cuisine Advice
Food is generally safe to eat if well-cooked and hot. If in doubt, veer towards larger restaurants in cities and those aimed at tourists, which will have undergone government safety checks. Avoid buying food from the side of the road and don’t drink tap water. Use bottled water or otherwise boil or sterilise. Milk is unpasteurised and should be boiled. Powdered or tinned milk is available and is advised. Avoid dairy products that are likely to have been made from unboiled milk. Only eat well-cooked meat and fish, preferably served hot. Vegetables should be cooked and fruit peeled.
The majority of the population in Rwanda live off subsistence farming and so their meals rely heavily on starchy crops such as potato, maize and cassava. This is generally served with kidney beans and cabbage and where meat can be afforded it is most often goat. However, the restaurants of Kigali and other towns will generally serve grilled meat with french fries and sometimes rice with spicy stews.
Hotels generally serve a reasonable choice of European dishes, and there are Chinese, Greek, Indian, Italian and Middle Eastern restaurants. Some restaurants also serve Franco-Belgian cuisine and African dishes. A fairly good selection of beers, spirits and wines is available. Beer is also brewed locally.
You will see brochettes on most menus, these are basically a skewer of your chosen meat or fish served with rice or chips. Other local specialities include: tilapia, a white fish found in Lake Kivu and also farmed locally and appears often on menus; Matoke, cooked plantain, which may be served when you are expecting potatoes (and usually tastes a lot like potatoes!)
Primus is the local beer of choice. Mutzig is very similar but more expensive and often comes in large 700ml bottles. The local banana wine is for the brave, it is called urwangwa and you should be able to pick up a bottle in a supermarket to try in the privacy of your room.
There is no clear principle on tipping in Rwanda, but most staff in the bigger hotels have come to expect it, as have guides and trackers. A general rule is to tip 10% in restaurants if you feel inclined and give $5 - $10 to guides, trackers and porters.
Climate and Weather
Despite its proximity to the equator, due to the high altitude of most of the country, Rwanda has a temperate climate with temperatures seldom climbing above 25C. The long dry season is from June to September and there are two annual rainy seasons, the first from mid-March until the beginning of June and small rains from mid-September to December. The best time for gorilla and monkey tracking is the dry season - if only to spare you getting drenched (you can still see them in the rain, they just get a bit grumpy). The dry season is also good if you want to see game in Akagera National Park because thirst will draw the animals to the watering holes. You will also find at this time the roads are less dangerous and the risk of malaria is lower. The rainy season is the best time to see chimpanzees and is also the time when the place is at its most lush and green.
Clothing and Dress Recommendations
Lightweight cotton or linen clothing is recommended for most of the year with warmer clothes for cooler upland evenings. Rainwear is advisable especially during the rainy season and sunglasses, sunscreen and a sunhat are recommended year round. A good pair of walking shoes is essential.
Internet Availability
Wireless internet is now available throughout the country, either by using a dongle, which can be purchased in Kigali and other major towns, or by using WiFi hotspots. MTN hotspots are widespread and you can access them using your mobile phone credit if you have bought an MTN SIM card. There are also many internet cafes in Kigali and other large towns.
Electricity and Plug Standards
Electrical sockets (outlets) in Rwanda are one of the two European standard electrical socket types: The "Type C" Europlug and the "Type E" and "Type F" Schuko. If your appliance's plug doesn't match the shape of these sockets, you will need a travel plug adapter in order to plug in. Travel plug adapters simply change the shape of your appliance's plug to match whatever type of socket you need to plug into. If it's crucial to be able to plug in no matter what, bring an adapter for both types.
Electrical sockets (outlets) in the Republic of Rwanda (République du Rwanda) usually supply electricity at between 220 and 240 volts AC. If you're plugging in an appliance that was built for 220-240 volt electrical input, or an appliance that is compatible with multiple voltages, then an adapter is all you need.
But travel plug adapters do not change the voltage, so the electricity coming through the adapter will still be the same 220-240 volts the socket is supplying. North American sockets supply electricity at between 110 and 120 volts, far lower than in most of the rest of the world. Consequently, North American appliances are generally built for 110-120 volts.
Resting in the magnificent Great Rift Valley and presided over by the majestic Mount Kilimanjaro, Kenya is characterised by hauntingly beautiful natural landscapes of forested hills, patchwork farms, wooded savanna and vast forests brimming with an extraordinary abundance of wildlife. The nation’s diverse range of traditional African cultures is influenced by over 70 unique ethnic groups from the Maasai, Samburu, Kikuyu, and Turkana tribes to the Arabs and Indians that settled on the coast. Add to this: an exquisite tropical coastline fringed with breathtaking golden sand beaches; gorgeous coral gardens providing excellent snorkeling and diving opportunities; and a slew of lively beach resorts, and it is easy to see why so many visitors flock here from around the world to experience a truly unique African adventure in one of the world’s most pristine safari destinations.
Banking and Currency
Currency
The currency of Kenya is the Kenyan Shilling (KES; symbol KSh) = 100 cents. Notes are in denominations of KSh1,000, 500, 200, 100 and 50. Coins are in denominations of KSh20, 10 and 5. Residents may import up to KES 500,000 and must declare if currencies exceeding US $10,000. Non-residents may import local and foreign currencies without restrictions but amounts exceeding US $10,000 must be declared.
Banking
Banking hours: Monday -Friday 09h00-15h00, and Saturdays 09h00-12h00. Banks in Mombasa and the coastal areas open and close half an hour earlier. Banks in airports tend to open earlier and close later; typical hours are 07h00-19h00.
ATMs are common especially in major tourist destinations.
Mastercard and Visa Credit Cards are widely accepted; American Express and Diners Club less so. Major hotels accept payment by credit card, as do major safari companies, travel agencies and restaurants.
Very few banks or foreign exchange bureaus accept travellers cheques; when they do, they charge high commissions.
Travel, Transport and Getting Around
Nairobi has two airports for domestic and regional flights: Jomo Kenyatta International Airport and Wilson Airport. Kenya has over 150 domestic airports and airstrips and there are daily flights to the most popular destinations. In addition to the scheduled airlines, several private charter companies operate out of Wilson Airport.
Kenya Airways, Air Kenya, Fly 540, Mombasa Air Safari, and Safarilink serve the most popular safari destinations, plus many others such as Lake Victoria.
All other types of transport are good and efficient. Quality on trains can differ depending on which ‘class’ you buy.
Drive on the left side of the road.
Road conditions vary, and are improving.
Food, Drink and Cuisine Advice
Meat in Kenya is generally outstandingly good, and ‘nyam achoma’ (barbecued meat) is ubiquitous at any major feasts or popular dining spots. Beef and chicken are readily available, but goat is the most-widely eaten among locals and certainly a must try for carnivorous visitors. Middle Eastern and Indian cuisine is also popular, as are fresh-water fish inland, and sea fish along the coast.
Drinking the tap water is not recommended as the supply is not reliable, but bottled water is available in most places. When buying bottled water, check the seal of the bottle is intact. Alternatively, bring your own reusable water bottle with a filter or use water purification tablets. Avoid ice and washed salads and fruit except in top hotels and restaurants. Milk is pasteurised and dairy products are safe for consumption. Food prepared by unlicensed vendors should be avoided at all times.
Tipping is optional. Most hotels and restaurants include a 10% service charge in the bill. If they don't, a small tip is customary for good service.
Climate and Weather
Kenya has three types of climate: temperate subtropical climate in the west and southwest highlands (where Nairobi is located), hot and humid along the coast, and hot and dry in the north and east.
Clothing and Dress Recommendations
For Nairobi and the coast: lightweight cotton and linens are advised. Warmer clothing is needed in June and July, while rainwear is advisable between March and June, and October and December.
For safari: loose-fitting and light neutral tones are recommended. If you are visiting a luxury lodge, pack a nice set of clothes for dinner is recommended.
Internet Availability
Wi-Fi is readily available in major cities and hotels, as well as in luxury game lodges.
Electricity and Plug Standards
Electrical sockets in Kenya are of the ‘Type G (BS-1363)’. If your appliance's plug doesn't match the shape of these sockets, you will need a travel plug adapter in order to plug in. Travel plug adapters simply change the shape of your appliance's plug to match whatever type of socket you need to plug into. If it's crucial to be able to plug in no matter what, bring an adapter for all types.
Electrical sockets in Kenya usually supply electricity at 220-240 volts AC. If you're plugging in an appliance that was built for 220-240 volt electrical input, or an appliance that is compatible with multiple voltages, then an adapter is all you need. If your appliance isn’t compatible with 220-240 volts, a voltage converter will be necessary.
A nation of spectacular natural beauty, friendly people and rich culture, Zimbabwe’s status as one of Africa’s leading safari destinations was dampened for years by its political instability. But now that the country is transcending its strife and returning to a state of equilibrium, it is once again emerging as a vacation highlight of the continent. Victoria Falls – known to locals as ‘The Smoke That Thunders’ – is one of the seven natural wonders of the world and the sheer power of this massive body of water plunging into the Zambezi Gorge is awe-inspiring and unforgettable. Lake Kariba, with its game-rich shores and islands, is an idyllic safari spot featuring mind-blowing sunsets; Hwange National Park is known for its huge herds of elephants; and a kayak trip down the Zambezi through the Mana Pools National Park will appeal to the intrepid traveller, providing close encounters with crocodiles, hippos and a host of other wildlife.
Banking and Currency
Currency
US dollars are universally accepted as well as South African rands, euros and pounds sterling.
The official currency of Zimbabwe is the Zimbabwe dollar (ZWL). This currency is in the form of *Bond Notes and **RTGS (real time gross settlement). The currency consists of bond coins and banknotes, with denominations including 1, 2, 5, 10, 20, and 50 bond coins, as well as 2, 5, 10, 20, 50, and 100 dollar banknotes. The currency was reintroduced in 2019 and even though the Zimbabwean dollar is still accepted and in circulation, the US dollar is the dominant currency.
It's important to note that exchange rates and the use and value of the Zimbabwean dollar can fluctuate, so it's advisable to check with official exchange bureaus, banks, or financial institutions for the most up-to-date information and rates for travel to Zimbabwe.
Banking
Banks in Zimbabwe are open for business Monday, Tuesday, Thursday and Friday from 08h00 to 15h00, on Wednesdays from 08h00 to 13h00 and Saturdays from 08h00 to 11h30. They are closed on Sundays and Public Holidays.
Only VISA and MasterCard are accepted in Zimbabwe, however it should be noted that very limited facilities will have credit card machines, and the connection is not always reliable so it is advisable to carry cash as back up.
Travel, Transport and Getting Around
Taxis are safe and reliable, and can be booked through your hotel front desk. Taxis in cities travel within a 40km radius of the city. Always take a taxi at night.
Major airlines fly into Victoria Falls, Harare and Bulawayo. Charter flights are available to most attractions and camps.
Zimbabwe has a good road infrastructure, by African standards, although potholed. Between major towns, there are frequent road blocks. Traffic drives on the left side of the road.
If you are driving yourself around Zimbabwe, be sure to check on fuel availability in advance. If you are covering long distances within the country, ensure you carry extra fuel in 5 or 10lt metal containers in case of emergency. Fuel is generally available, but supply can fluctuate. Fuel is only available for cash.
Food, Drink and Cuisine Advice
Zimbabwe's native cuisine is based on sadza, a cooked porridge made from ground maize which is normally accompanied by some tasty relish, perhaps made of meat and tomatoes, or dried fish. Safari camps will often prepare sadza if requested, and it is almost always available in small restaurants in the towns.
Camps, hotels and lodges that cater to overseas typically serve a variety international fare, and the quality of food prepared in the most remote bush camps is usually excellent.
If you are driving yourself around and plan to cook, then get most of your supplies in main towns. There are a number of South African shopping chains operating in Zimbabwe which will generally have all that you will need.
Water in the main towns is usually purified.. The locals drink it, and are used to the relatively innocuous bugs that it may harbour. If you are in the country for a long time, then it may be worth acclimatising yourself to it. However, if you are in Zimbabwe for just a short period of time, then try to drink only bottled, boiled, or treated water available in towns and from all camps, lodges and hotels.
Climate and Weather
In Zimbabwe, the rains come principally in December, January,February and March; the further north you are, the earlier the precipitation arrives and the later it leaves. Zimbabwe's higher eastern areas usually receive more rainfall than the lower-lying western ones.
By April and May most of the rain is gone, leaving a verdant setting, which is starting to dry out. Especially in more southerly and higher locations, the night-time temperatures start to drop.
The nights in June, July and August become much cooler, so don't forget to bring some warmer clothes, in case you want to spend an evening outside; the days are still clear and warm. For Zimbabwe, this is the start of the 'peak season'– days are often cloudless and game sightings continually increase.
Into September and October the temperatures rise once again: Zimbabwe's lower-lying rift valley – Mana Pools – can get very hot in October. During this time, you'll see some fantastic game, as the Zimbabwe's wildlife concentrates around the limited water sources.
November is unpredictable; it can be hot and dry, it can also see the season's first rainfalls – and in this respect it's a very interesting month, as on successive days, you can see both weather patterns.
Clothing and Dress Recommendations
When in Zimbabwe the cardinal rule is to wear casual, comfortable clothes during the day as temperatures can get very hot. It is advisable to wear light loose-fitting clothing, such as cotton or linen, as they are cool and easy to wash. Warmer clothes are advised for the evenings and rainwear for the wet season.
A brimmed hat and sunglasses are a good idea year-round. Long-sleeved shirts and long trousers will also guard against the scorching sun rays. It is recommended you wear light shoes, especially if your itinerary entails a lot of walking.
For safaris, please remember to wear appropriate clothing and shoes. Earth colour clothes, such as browns, greens and tans are advisable.
Internet Availability
Internet availability is very limited especially outside of the major cities.
Most holiday accommodation venues offer internet and/or WiFi (free or paid) to their guests but there are often disruptions in service.
Electricity and Plug Standards
Electrical sockets in the Republic of Zimbabwe are Type G (BS-1363) and Type C (CEE 7/16 Europlug) and Type D (BS-546). If your appliance's plug doesn't match the shape of these sockets, you will need a travel plug adapter in order to plug in. Travel plug adapters simply change the shape of your appliance's plug to match whatever type of socket you need to plug into. If it's crucial to be able to plug in no matter what, bring an adapter for all types.
Electrical sockets usually supply electricity at 230 volts AC / 50 Hz frequency. If you're plugging in an appliance that was built for 230 volt electrical input, or an appliance that is compatible with multiple voltages, then an adapter is all you need. If your appliance isn’t compatible with 230 volts, a voltage converter will be necessary.
Situated in the southern reaches of Africa, Botswana is renowned for its pristine wilderness areas characterised by deep lagoons, wetlands, lush palms, rugged hills and desert plains. The country’s primary tourist drawcard is undoubtedly the vast red expanse of the Kalahari Desert and its remarkably beautiful Okavango Delta, the largest inland delta in the world. These natural wonders provide a tranquil haven for an abundance of African wildlife to thrive. Other highlights include the impressive Makgadikgadi Salt Pans, where visitors are privy to massive zebra migrations during the flood season; the Savuti plains, which host a significant pride of lions; and the Tsodilo Hills, where 4500 rock paintings form a unique record of human settlement over many millennia.
Banking and Currency
Currency
Botswana's currency is Pula (which means 'rain' in Setswana). It is divided into 100 thebe (which means 'shield' in Setswana). Travellers' cheques and foreign currency may be changed at banks, bureaux de change and authorised hotels.
The US dollar, Euros, British Pound and the South African Rand are the most easily convertible currencies (and accepted by some estabishments - but, generally, then an inflated rate of exchange will be applied).
Banking
Seven main commercial banks, as well as a number of foregin exchange bureaux, operate in Botswana. Operating hours are Monday to Friday 08h30 to 15h30 and Saturday 08h30 to 10h45.
Full banking services are available in major towns, although ATMs are sprouting up all over the country. Most credit cards are accepted at hotels and restaurants. Cultural sites and community art and craft outlets usually only accept cash.
Travel, Transport and Getting Around
Public transport in Botswana is geared towards the needs of the local populace and is confined to main roads between major population centres. Although cheap and reliable, it is of little use to the traveller as most of Botswana’s tourist attractions lie off the beaten track.
Driving off the main roads in Botswana is only recommended to expects in 4x4 vehicles, that are equipped correctly. Most lodges offer transfers or they can be arranged. If, however, you will be driving in Botswana: your home driving licence will be accepted (with an official English translation if necessary; driving is on the left side of the road; and the national speed limit is on tarred roads is 120km/h and 60km/h in towns and villages.
Be sure to watch out for wild animals on the roads!
There are major airports in Maun, Kasane and Gaborone, while smaller charter flights are used to get to the other top attractions and camps.
Food, Drink and Cuisine Advice
Safari lodges and camps serve international-style cuisine, generally of an extremely high standard, along with local beer and imported wine and spirits. Good restaurants and bars can be found in main towns, often within hotels. Beef and goat are very popular meats. Elsewhere, food is more basic: millet and sorghum porridge are the local staples.
Tap water is considered safe to drink, although outside main cities and towns, visitors are advised to check first and sterilise water if in any doubt. Bottled water is available in most tourist centres. Filtered water is available at most camps and shops offer bottled water - it is advised to be well stocked of bottled water if you are travelling off the beaten track. Milk is pasteurised, and dairy products, local meat, poultry, seafood, fruit and vegetables are generally safe.
A discretionary five-to-ten-percent tip is typical for restaurant bills. In many places, a service charge is automatically added. It is customary to tip the game guide and lodge staff while on safari.
Climate and Weather
Botswana's climatic pattern is typical of southern Africa, although its rainfall is less than countries further east. The rains in Botswana come mostly between December and March, when average minimum temperatures are in the low 20°s. Some days will be bright and sunny, some will have afternoon thunderstorms, and some will just be grey.
As with Namibia, April and May in Botswana are generally lovely, with the sky clear and the landscape green. Night temperatures start to drop during these months, especially in the Kalahari. Note that places in and around the Okavango tend to have less extreme, more moderate temperatures than the drier areas of the Kalahari.
From June to August the night-time temperatures in drier areas can be close to freezing, but it warms up rapidly during the day, when the sky is usually clear and blue. It's now very much 'peak season' for most safari areas: the land is dry in most areas so the animals congregate around the few available water sources.
This continues into September and October, when temperatures climb again, drying the landscapes and concentrating the game even more. This is the best time for big game safaris – although October can feel very hot, with maximum temperatures sometimes approaching 40°C.
November is difficult to predict, as it can sometimes be a continuation of October's heat, whilst sometimes it's cooled by the first rains; it's always an interesting month.
Clothing and Dress Recommendations
In summer, lightweight, lightcoloured cottons are preferable. Avoid synthetic materials and black clothing, as they increase perspiration and discomfort. In winter, wear trousers, longsleeved shirts / blouses and jerseys. From May – August, night temperatures can fall below zero degrees celsius, so warm jerseys and jackets are vital, especially on morning and evening game drives. Garments of neutral colours that blend with the bush and forest are advisable for safaris and game viewing. Bring a lightweight jacket and/or jersey for unexpected temperature changes or rain. Closed, comfortable walking shoesor gym shoes are a must in all seasons. Special attention should be given to protection from the sun. Bring a sunhat, good quality sunscreen, sun lotion and polarised sunglasses. Wide brimmed sun hats are essential.
Internet Availability
Some hotels, lodges and guest houses offer internet access or WiFi (free or paid), and there are internet cafe's in Gaborone and Maun. Internet access in more remote rural areas is often hard to come by.
Electricity and Plug Standards
Electrical sockets (outlets) in Botswana are the 'Type M' South African SABS1661 ('Large' 15 amp BS-546) sockets. This is actually an old British standard. The 'Type M' South African plug and socket is not to be confused with the 'Type D' Indian plug and socket. In pictures, they look very similar, but the South African type is much larger than the Indian type, and they are physically incompatible. If your appliance's plug doesn't match the shape of these sockets, you will need a travel plug adapter in order to plug in. Travel plug adapters simply change the shape of your appliance's plug to match whatever type of socket you need to plug into.
Electrical sockets (outlets) in Botswana usually supply electricity at between 220 and 240 volts AC. If you're plugging in an appliance that was built for 220-240 volt electrical input, or an appliance that is compatible with multiple voltages, then an adapter is all you need.
But travel plug adapters do not change the voltage, so the electricity coming through the adapter will still be the same 220-240 volts the socket is supplying. If you need to use appliances that are not compatible with 220-240 volt electrical input, you will need a voltage converter.