Travel Guidance

Gratuities Guidelines :

Tipping is entirely at your own discretion, and need only be done once, at the end of your stay. Regional (Botswana, Namibia, Zambia & Zimbabwe*) • Guide, Specialist Guide & Butler – We recommend about USD 20.00 per guest per day. • Mokoro Poler – We recommend about USD 7.00 per guest per day. • The General Safari Camp/Lodge Staff – We recommend about USD 20.00 per guest per day. This will be distributed equally amongst all the staff and may be placed either in the communal tipping box, left in an envelope with Management, or settled by credit card* on departure. • Massage Therapist – We recommend about USD 5.00 per treatment. • Transfer Driver – We recommend about USD 10.00 per guest per movement. • Porterage – We recommend about USD 5.00 per guest per movement. * Please note that Zimbabwe does not offer credit card facilities anywhere in the country. However, debit card transactions are accepted as funds are deducted from the account immediately. If you are travelling to Zimbabwe, we suggest that you carry small denominations of US Dollars for ease of transactions.

Regional (Rwanda/Uganda) • Professional Guides/Local Tour Leaders – We recommend USD 20.00 per person, per day. • Drivers/Guides – We recommend USD 10.00 per person, per day. • Transfer only Drivers – We recommend about USD 3.00 to USD 5.00 per group, per transfer. • The General Safari Camp/Lodge Staff – We recommend about USD 15.00 per guest, per day. This will be distributed equally amongst all the staff and may be left in an envelope with Management, or can be settled by credit card on departure. • Gorilla Trekking Guide/s – We recommend USD 15.00 per person, per trek (usually there are two guides and it is standard practice to tip after each trek). • Gorilla Trekking Trackers – We recommend USD 10.00 per person, per day for the group of trackers. • Porters on Gorilla Trekking – We recommend USD 5.00 per porter, per day (this is optional – wage paid for porter to their association). • Hiking/Trekking Guides – We recommend USD 10.00 per person, per day. • Baggage Porters – We recommend USD 2.00 per person, per movement at hotels and airports. At Bisate and at Magashi, guests may leave said gratuity in an envelope with Camp/Lodge Management. • Massage Therapists – We recommend including any gratuity, per treatment, in the total gratuity for the camp/lodge staff. This cash amount may be left in an envelope or settled by credit card with Camp/Lodge Management on departure. • Meals in Restaurants & Hotels – 10% of the bill which is customary on meal accounts if you are satisfied with the service. We do recommend making use of this service with the porters, as not only are they extremely helpful, they know the terrain like no other. Not only assisting with any bags, they provide a hand on the slippery slopes or steep parts of the trails. In addition, it is a way of giving back to the community as porters are organised via a cooperative and contribute to job creation, so that even more people benefit from the National Park. Porters are available at the start of each hike and do not need to be pre-booked, however, we would recommend including it in the service so that guests know it is already taken care of when they arrive at the starting point. 17 We recommend tipping your driver/guide/porter/tracker directly. For the general camp/lodge staff and massage therapists, gratuities in cash may be left in an envelope or settled by credit card with Camp/Lodge Management for further distribution.

Regional (Tanzania/Kenya ) • Note that in Tanzania these may vary slightly: • Private Guides (who host guests for the full duration of the safari, from start to end – i.e. not in camp guides for daily activities) – We recommend about USD 10.00 to USD 20.00 per guest per day. • Spotters are mandatory on night game drives – We recommend about USD 3.00 to USD 5.00 per guest per activity. • Rangers, as employed by Tanzania National Parks (TANAPA), are mandatory on both night game drives and nature walks – We recommend about USD 3.00 to USD 5.00 per guest per activity.

South Africa • Transfer Driver – We recommend about ZAR 100.00 per movement. • Driver and/or Guide on Sightseeing Excursions – For touring, half day or full day, we recommend about ZAR 200.00 per day. • Porterage – We recommend about ZAR 25.00 per bag. • Safari Guide/Tracker at Game Lodges – We recommend about ZAR 200.00 per day for the guide and ZAR 100.00 per day for the tracker. • Hotel/Guest House/Game Lodge General Staff – We recommend about ZAR 50.00 per day for the staff, i.e., housekeeping, etc. • Private Butler – We recommend about ZAR 75.00 per day. • Train/Rail Services – We recommend about ZAR 100.00 per day for cabin attendants and about ZAR 75.00 per day for the dining car servers. Restaurants & Hotels • 10% – 15% is customary on meal accounts if guests are satisfied with the service.

Generally speaking, gratuities can be paid in cash (local or foreign currency, i.e. US Dollars, EURO, and/or GBP) or alternatively, depending on the establishment, by credit card. We would like to emphasize that tipping is definitely not a requirement and should be offered only by choice, dependent on the service received

South Africa

One of the most culturally and geographically diverse places on earth, South Africa, fondly known by locals as the 'Rainbow Nation', boasts 11 official languages, and its inhabitants are influenced by a fascinating mix of cultures. Discover the gourmet restaurants, impressive art scene, vibrant nightlife, and beautiful beaches of Cape Town. Enjoy a local braai (barbecue) in the Soweto township, browse the bustling Indian markets in Durban, or sample some of the world's finest wines at the myriad wine estates dotting the Cape Winelands. Some historical attractions to explore include the Zululand battlefields of KwaZulu-Natal, the Apartheid Museum in Johannesburg, and Robben Island, just off the coast of Cape Town. Above all else, its untamed wilderness is astonishing: wildlife roams freely across massive unfenced game reserves such as the world-famous Kruger National Park.


Entry Requirements

South Africa

Cape Town is an Approved & Recognised User of the World Travel & Tourism Council's (WTTC) Safety Stamp

South Africa announced on 22 June 2022 that all COVID-19 protocols are lifted for all travelers.

OR Tambo, King Shaka and Cape Town airports are members of the Airport Health Accreditation Programme by Airports Council International (ACI).

Open for international travel via:

  • Airports
  • Land borders (partially)

Health screening & COVID-19 protocols (pre-departure & on arrival)

  • None

Mandatory quarantine

  • Not required.

Health screening & COVID-19 protocols on departure

  • Dependent on your airline, destination or transit point.

Countries allowed to travel to the destination

  • All

 

REQUIREMENTS FOR TRAVEL TO SOUTH AFRICA PASSPORTS

All visitors need a valid passport to enter South Africa. The passport must have at least 30 days remaining from the intended date of departure and must have two blank pages for entry stamps. Extended Passports Please note that: • Machine-readable passports that have been extended are not accepted in South Africa • Minor’s passports that have been extended could cause entry issues. It is advised that if a minor’s passport is to be used for a trip to South Africa, a new passport should be issued to be on the safe side. This South African entry regulation applies to minor passports from any country For more details on this, please visit the Department of Home Affairs website here. VISAS Unless the visitor comes from a visa-exempt country it is necessary to present a valid visa. Travellers who require a visa can apply through the South African e-Visa system if their country is currently catered for in the pilot phase, otherwise, they must apply at a South African embassy or consulate in person and provide biometric data. Currently, there are several visa-exempt countries for South Africa. Citizens of these countries can enter the country without a visa for limited periods. To view an up-to-date list of countries catered for via e-Visa or the list of visa-exempt and visa-required countries, please visit South Africa Visa Requirements and Eligible Countries. TRAVELLING WITH MINORS Birth Certificates  Foreign visa-required minors will have their birth certificates processed during their visa application and do not need to produce the document for inspection at the airport upon arrival. A minor presenting a passport which contains the details of his or her parent or parents is not required to produce a birth certificate/equivalent document  Foreign visa-exempt minors do not need to present their birth certificate or parental consent letters  Supporting documents are not required where minors are in direct transit at an international airport There is often confusion around this issue since unabridged birth certificates were introduced as a travel requirement for minors arriving in South Africa in 2015. This document was initially required to help prevent child trafficking. However, on Friday, November 8th, 2019, South African government officials announced that birth certificates and consent letters are no longer required. Accompanied Minors Minors accompanied by both parents, or one parent, or travelling with a person who is not the biological parent, requires: • A valid passport • A valid visa, if from a visa-required country Unaccompanied Minors Requires: • A valid passport • A valid visa, if from a visa-required country • Copy of birth certificate / equivalent document • Parental consent letters by the parent(s) cited on the birth certificate of the minor. Where parent(s) cited on the birth certificate/equivalent document are unable to consent to the travel by a child due to recent death, persons related to the minor(s) may apply for a special dispensation in lieu of parental consent by directing a request and full motivation, together with all supporting documents, to the Office of the Director-General of Home Affairs, at the following e-mail address: consent@dha.gov.za Note: - This dispensation does not apply where a parent is either unwilling to consent or unable to be located due to separation or divorce - Where a parent refuses to give consent, a court order in terms of section 18(5) of the Children’s Act, 2005 (Act No. 38 of 2005), may be presented in lieu of parental consent • Copy of the passport(s)/identity document(s) of the parent(s) / legal guardian(s) • Contact details of the parent(s)/ legal guardian(s) • Letter from the person who is to receive the minor in the Republic, containing his / her residential address and contact details in the Republic where the minor will reside • Copy of the identity document/valid passport and visa or permanent residence permit of the person who is to receive the minor in the Republic • Where applicable: - A copy of an adoption order - A copy of a death certificate of the deceased parent/ parents or legal guardian - A copy of a court order granting full parental responsibilities and rights or legal guardianship in respect of the minor

School Tours In the case of school tours, the parental consent letter may be replaced with a letter from the school principal confirming that all consent letters are held by the school. Upon producing this letter, immigration officers at ports of entry and South African missions abroad would not require any additional documents from individual scholars such as parental consent, birth certificates, death certificates, court orders or copies of the passports or identity documents of the parents and of the person receiving the minor in SA. This special dispensation applies to all schools registered with the Department of Basic Education in South Africa and its equivalent abroad in respect of South African and visa-required minors. Download the suggested format for this letter here.

VACCINATION CERTIFICATES Travellers, including minors, coming from countries where yellow fever is prevalent need to present a certificate showing they have been vaccinated. DEFINITIONS  Birth Certificate - An extract from the Birth Register containing the particulars of a minor and his/her parent(s). Birth certificates containing the details of a minor as well as his/her parent/s are accepted for the purposes of these requirements regardless of the country of issue - In the case of countries that do not issue birth certificates, an ’equivalent document’ containing the particulars of the minor and his/her parent(s), issued by the competent authority of that country, or an embassy of that country may be produced - Suggested format for Equivalent Document is available here  Minor - South African law regards any person younger than 18 years as a child.  Equivalent Document - In the case of countries that endorse the particulars of parents in minors’ passports, or other official identification documents, these documents shall be acceptable for the purpose of establishing the identity of the parents of the travelling minor  Letter of Special Circumstances - Letter issued by the Director-General of Home Affairs in lieu of parental consent in the event of a recent death or mental or physical disability  Parent - Unless the context indicates otherwise, the word “parent” includes adoptive parents and legal guardians.  Parental Consent Letter - must accompany a birth certificate when any parent is not travelling with his or her child - must not be older than 6 months when presented - Suggested format of the Parental Consent letter is available here


Banking and Currency

Currency

The currency is the Rand, which is divided into 100 cents. There are R200, R100, R50, R20 and R10 notes. Coins come in R5, R2, R1, 50c, 20c, and 10c.

Banking

Banks are found in most towns and are generally open from 09h00 to 15h30 on weekdays and 08h30 to 11h00 on Saturdays (Closed Sundays and Public Holidays). Most of them offer foreign exchange services - with cash, bank & credit cards as well as travellers cheques. You can also obtain cash from automatic teller machines (ATMs). Several international banks have branches in the main city centres. Always advise your bank that you are travelling outside the country as they might block your purchases if they are not informed. 


Travel, Transport and Getting Around

Travelling around South Africa is relatively easy by air, road and rail.

Several‌ ‌airlines‌ ‌operate‌ ‌domestic‌ ‌routes‌ ‌with‌ ‌regular‌ ‌links‌ ‌between‌ ‌Johannesburg,‌ ‌Cape‌ ‌Town,‌ ‌Durban,‌ ‌George,‌ ‌Nelspruit‌ ‌and‌ ‌Port‌ ‌Elizabeth‌ ‌and‌ ‌relatively‌ ‌frequent‌ ‌flights‌ ‌to‌ ‌several‌ ‌smaller‌ ‌towns‌ ‌and‌ ‌cities‌ ‌too.‌ ‌

An extensive tarred road system makes travelling in South Africa by vehicle convenient and easy. You will find gravel roads in rural areas though. Please note that a valid international driver's licence is required. We drive on the left-hand side of the road. Most global car hire firms have branches in South Africa.

Another means of getting around South Africa are inter-city bus services. Metrobus buses are available for in-city transport. Metered taxis can be ordered and e-hailing services are available. There is the popular MyCityBus system in Cape Town and a hop-on-hop-off tourist bus in Cape Town and Johannesburg.

The rail system includes the long-haul, inexpensive Shosholoza Meyl Metrorail trains with  more luxurious options are available. There is also the Gautrain rapid transit railway system in Gauteng Province.


Food, Drink and Cuisine Advice

Standards of hygiene in relation to food health and safety in South Africa, are generally high in hotels, restaurants, pubs and nightspots. Tap water in South Africa is safe to drink and cook with when taken from taps in urban areas. Not all tap water in rural areas is safe for consumption, so take precautions if necessary.

It is safe to eat fresh fruit, vegetables and salads and put ice in your drinks. South Africa's fish, meat and chicken are of excellent quality, so there is no need to limit yourself when enjoying the local cuisine.

Restaurants are subject to South Africa's food safety control legislation, which is implemented by local government. Regulations include certification and regular inspections by health inspectors to maintain hygienic standards.

Street food is not as common in South Africa as it is in other countries, although vendors selling traditional snacks and meals can be found in city centres and townships. Food safety in such instances cannot always be guaranteed.


Climate and Weather

South African temperatures, which are measured in centigrade, average at highs of 28°C to average lows of 8°C in the summer months, while winter temperatures range from 1°C at night to around 18°C during the day. Average annual rainfall is on the low side at under 500mm a year, making the country somewhat dry. Much of the rain falls in the Western Cape in the winter, differing from the rest of the country, which experiences summer rainfall. On the plus side, the South African climate boasts more than its fair share of sunshine, recording an average of 8.5 hours a day.


Clothing and Dress Recommendations

Summer

Bring cool, light and comfortable clothes because summer temperatures can get well into the 30 - 40 degree Celsius range in some areas. Also, bring an umbrella or raincoat during summer as this is when most of the country gets its rain, but don't forget a swimming costume (bathing suit).

Winter

The winters are generally mild, comparing favourably with European summers. But there are days when temperatures dive, especially in high-lying areas such as the Drakensberg, so be prepared with jerseys and jackets. Cape Town gets its rain during the winter season so it's advisable to bring rain gear along.

General

Always bring a hat, sunglasses and sunblock as the sun can be strong even in the winter months.

Walking shoes are a good idea all year-round, with warm socks in the winter.

If you are doing business in the country, business attire is generally called for in the corporate sector, but media, for example generally dress more casually.

For game viewing, a couple of neutral-toned items will be useful, but there's no need to go overboard. A good pair of walking shoes is also advisable.

For the evening, if you are dining at an upmarket restaurant or seeing a show, smart-casual attire is recommended.


Internet Availability

Most accommodation offer Wifi in their business centres, rooms or restaurants. Internet cafes are found in most business areas and shopping malls. In addition, some South African restaurants offer WiFi access.

There are also outlets such as PostNet that offer internet, fax and postage facilities.  


Electricity and Plug Standards

Electrical sockets in the Republic of South Africa are Type M (SABS-1661). If your appliance's plug doesn't match the shape of these sockets, you will need a travel plug adapter in order to plug it in. Travel plug adapters simply change the shape of your appliance's plug to match whatever type of socket you need to plug into. If it's crucial to be able to plug in no matter what, bring an adapter for all types.

Electrical sockets in South Africa usually supply electricity at 230 volts AC / 50 Hz frequency. If you're plugging in an appliance built for 230-volt electrical input, or an appliance compatible with multiple voltages, then an adapter is all you need. A voltage converter will be necessary if your appliance isn't compatible with 230 volts.


Mozambique

Situated on the east coast of Africa, this tropical paradise is blessed with 2500 kilometres of spectacular coastline. With its idyllic beaches fringed with palm trees and lapped by crystal-clear waters brimming with a dazzling array of marine life, this enchanting African nation is an ideal adventure holiday destination, with an abundance of activities on offer such as snorkelling, sunset cruises, horse-riding, dolphin tours and world-renowned scuba diving. Mozambique’s two major centres, Maputo and Inhambane, offer an exotic kaleidoscope of art, music and delicious local food as well as a lively nightlife scene. Spend your days immersing yourself in the fascinating local culture, marvelling at the impressive colonial architecture and interacting with the fabulously friendly local inhabitants. Those seeking a more remote getaway can head for the isolated beaches of Benguerra Island; the historic Portuguese and Muslim architecture of Mozambique Island; or the outstanding wildlife of Gorongosa National Park. However, you choose to spend your time in this exceptionally scenic destination you are likely to leave with a heavy heart and a burning desire to return time and time again.


Entry Requirements

Open for international travel via:

  • Airports
  • Land borders

VISA Information:

The Mozambican government has recently changed the entry visa regulations to remove the requirement for an entry visa (for holiday travel) for the following 29 countries:

  • Belgium
  • Indonesia
  • Portugal
  • Switzerland
  • Canada
  • Ireland
  • Russia
  • United Arab Emirates
  • China
  • Israel
  • Saudi Arabia
  • United Kingdom
  • Denmark
  • Italy
  • Senegal
  • United States of America
  • Finland
  • Ivory Coast
  • Singapore
  • Ukraine
  • France
  • Germany
  • Ghana
  • Japan
  • Netherlands
  • Norway
  • South Korea
  • Spain
  • Sweden

Countries that are exempted can receive their single entry border visas on arrival at Vilanculos International Airport for US$11 (but exchange rates do fluctuate) payable in cash.

Please note that these travelers should ensure they have the following: 

·       Passport valid for at least six months after departure from Mozambique

·       Minimum of three empty pages in the passport

·       Confirmation/copies of hotel reservation and round-trip flight tickets (please send passport details beforehand so the relevant confirmation letter can be prepared by the accommodation in Mozambique)

·       Cash to pay for the processing fee to the value of MZN 650 (currently $11 but exchange rates do fluctuate) – cash in US$ is accepted – new notes, small denominations (note:  they may not have change).  We do suggest guest travel with $100 or more in small notes in case of any contingencies.

 

Mozambique has recently launched a new E-Visa system, which aims to simplify the visa issuance process on arrival into the country.  Guests travelling from countries that are not exempted will be required to register for their E-Visas prior to their arrival.

 

See below steps to follow:

  • Visit:  https://evisa.gov.mz/
  • Select the 30 day - Border Visa option  – Kindly note that there is no cost payable upon submitting your application, payment will be taken on arrival at Vilanculos International Airport. The cost per visa is US$50 payable in cash.  There are plans to change this shortly to being an online payment at the time of application.

 

The below documentation is required to submit an online application

·       A copy of guest original passport with a validity for at least six months after departure from Mozambique. 

·       Must have a minimum of three empty pages in the passport.

·       A copy of pages 2 and 3 of the passport

·       Two 3x4 type photos

·       Confirmation/copies of hotel reservation and round trip flight tickets (please send passport details beforehand so the relevant confirmation letter can be prepared by the accommodation in Mozambique)

·       Cash is required to pay for the Visa at Vilanculos International Airport (new notes, small denominations)  we do suggest guest travel with a $100 or more in small notes in case of any contingencies.

·       The E-Visa approval takes up to 48 hours or more, so we do advise that guests apply for this at least 4-7 days before their arrival date.

·       All preliminary visa documents issued needs to be printed and handed in at customs on arrival at Vilanculos International Airport.


Banking and Currency

Currency 

The currency of Mozambiqueis the Mozambique Metical (MZN; symbol MT) = 100 centavos. Notes are in denominations of MT1,000, 500, 200, 100, 50 and 20. Coins are in denominations of MT10, 5, 2 and 1 and 50, 20, 10, 5 and 1 centavos.

The new Metical replaced the old Metical (MZM) on 1 July 2006. 1 MZN = 1,000 MZM. The old notes ceased being legal tender on 31 December 2006.

The import and export of local currency is prohibited. The import of foreign currency is unlimited, subject to declaration. The export of foreign currency is limited to the amount declared on arrival.

Banking

Banking hours: Monday-Friday 07h30-15h30 

Credit cards’ are increasingly accepted in Maputo, but not generally beyond the capital.

Travellers' cheques are not commonly accepted, and where accepted are slow to process and often attract high rates of commission.


Travel, Transport and Getting Around

Public transport is not recommended within Mozambique, however there are reliable bus shuttles to the north and international/local planes. 

There are scheduled flights into Maputo and Vilankulo. Flights are generally routed via Johannesburg in South Africa. There are a variety of smaller airstrips for smaller charter flights (to the islands, etc). 

Driving is on the left in Mozambique. You need to make sure that you are carrying ID, your drivers licence, the car registration papers and your insurance details. It is also obligatory to carry a warning triangle and I would also recommend a high viz vest. The wearing of seat belts is compulsory.

The roads are generally not in good repair. Many of the main roads have an awful lot of potholes and some are very deep. 


Food, Drink and Cuisine Advice

Mozambique offers some of the best cuisine in Africa, providing a popular blend of Portugese, Indian and African influences. The country is well known for its seafood, which includes excellent prawns and crayfish, and the wildly popular grilled catch of the day, locally known as peixe grelhade. Local dishes, mainly along the coastal areas have a certain flair which makes them unique from the foods found in neighbouring countries. Mozambicans believe in the liberal use of coconut milk and their favourite local hot pepper, peri peri to add a zesty burn to their meals. For more carnivorous visitors, there is a decent variety of high quality meats, usually, bought into Mozambique from neighbouring South Africa.

In Mozambique all town treat their drinking water, travellers are however advised to boil the tap water before drinking it, alternatively would be to buy mineral water. Tap water can safely be used for showering and brushing your teeth.


Climate and Weather

The Mozambique coastline stretches for almost 2,000km, covering latitudes from about 11° to 27° South, and has a tropical ocean current running north to south along its length for the whole year.

Despite this range of latitudes, the whole country broadly follows a southern African weather pattern, with the rains falling largely between December and March.

This does vary a little between the north and south of the country, with the rains lasting a few weeks longer in the north than the south, but the pattern is the same. Humidity can be uncomfortably high during this period.

Most of Mozambique's rain arrives on moist southeast trade winds, but glance at a map to see that it lies in the rainshadow of Madagascar. This gives Mozambique a relatively low annual rainfall – and a great deal of protection from the tropical storms and the occasional cyclone which head towards it during this period.

By around April or May the rains subside, the sun comes out and the humidity drops – better weather spreads gradually from the south to the north.

June to October is the dry season, with often perfect tropical weather: clear skies, plenty of sun and almost no rain. This is the best time for most people to visit Mozambique. Although still tropical, JuneJuly and August are Mozambique's coolest months; you'll need a light duvet at night, even though the temperature reaches over 30°C by day. During September and October it remains dry as daytime temperatures climb, though it cools down a lot at night.

November is a less predictable month of transition. Sometimes the rains start, although many days remain sunny and hot. The rains generally start earlier in the north of the country.


Clothing and Dress Recommendations

Light clothing is a must for most of the year (do not forget your swimminwear and sunscreen!). However, during winter (June-August) it can be chilli in the evenings, so pack something warm. When visiting game reserves, remember to pack sensible walking shoes, a hat and colour appropriate clothing (browns, greens, etc). In the evenings, it is advisable to wear long sleeved shirts to protect from the mosquitoes. 


Internet Availability

There are many internet cafes in Maputo and almost all major hotels have internet access. Outside Maouto internet access is erratic and typically available in places frequented by tourists. 


Electricity and Plug Standards

Electrical sockets in Mozambiqueare one of two electrical socket types: Type C (CEE 7/16 Europlug) and Type M (SABS-1661). If your appliance's plug doesn't match the shape of these sockets, you will need a travel plug adapter in order to plug in. Travel plug adapters simply change the shape of your appliance's plug to match whatever type of socket you need to plug into. If it's crucial to be able to plug in no matter what, bring an adapter for all types.

Electrical sockets in Mozambiqueusually supply electricity at 230 volts AC / 50 Hz frequency. If you're plugging in an appliance that was built for 230 volt electrical input, or an appliance that is compatible with multiple voltages, then an adapter is all you need. If your appliance isn’t compatible with 230 volts, a voltage converter will be necessary.


back to top