Set in beautiful landscaped gardens with views of nearby Mount Sinabung, Grand Mutiara Hotel Berastagi offers sophisticated accommodation in spacious rooms with, air conditioning, LCD TVs, tea/coffee-making equipment, and private bathrooms. Sitting- and dining areas, kitchenettes, and minibars are featured in suites and upgraded rooms.

The hotel offers several onsite dining options where guests can choose between local, Chinese, and western dishes. There is also a coffee shop where snacks and light meals can be enjoyed. Other facilities include an outdoor swimming pool, a karaoke room, a billiards room, free private parking, and around-the-clock room service.