Maxmas Travel & Tours is located in Lusaka, the capital and administrative city of Zambia. We offer our clients a choice of over 20 national parks of Zambia (from the biggest Kafue National Park - one of the biggest in the world to the smallest Mosi-oa-Tunya National Park) and the surrounding countries (Botswana, Namibia, Tanzania, Mozambique and Malawi). Other countries included in our reach, are Kenya, Uganda, Mauritius and South Africa.
Activities
Zambia as a destination still leaves many a visitor in awe with the variety of activities on offer and the diversity in culture, wildlife and heritage sites available to see. We invite you for scuba diving in the Lake Tanganyika, take walking safari alongside the lions & elephants in South Luangwa, fish the giant tiger in the Lower Zambezi and view the mighty Victoria Falls. If you enjoy adrenaline rising activities, then Livingstone – the world’s leading adrenalinfuelled city is your destination.
Services
Whether you are travelling to Zambia for leisure, business, culture or a mixture of all, Maxmas Travel & Tours has the right place to host you for your memorable visit. We offer the following service:
• Meet & Greet • Airport & City Transfer • Car Rentals • Air travel • Conference Venue • Hotel Bookings • Adventure Tours
Clientele
We draw our clientele from individuals and group travellers who could be on budget or luxury tour packages. We believe in offering flexible and tailor made tour packages to meet the clients’ budget. We can handle bookings for individuals, families, honeymooners, groups (students/business delegations/church conventions/show exhibitors).
Maxmas Travel & Tours Terms and Conditions
Booking Terms and Conditions
Definitions
The Company means Maxmas Travel & Tours. The Client means in addition to the person completing the booking all other persons on whose behalf he is completing the same and he warrants that he has their authority to sign on their behalf.
Liability of the company
Please remember when reading through these terms and conditions that we will bend over backwards to try and solve any problems arising during your trip and will try to avoid charging any cancellation fees wherever possible. We will do our utmost to make sure everything goes as smoothly as possible. The company takes no responsibility for loss, damage or injury arising from any shortfall, error or omission in the information passed to the customer during the course of the sale or subsequent delivery of the product. Maxmas Travel & Tours acts only as an agent for their principles so accepts no liability for loss or damages clients may suffer resulting from any such principles failing to fulfill their obligations; whether related to travel or sport arrangements; accommodation or other activities.
Maxmas Travel & Tours shall not be liable for any loss, damage, delay, accident or conveniences to any person, their property or luggage, including such that may arise through the negligence of Maxmas Travel & Tours or their principles unless provision to the contrary thereto is made. All clients shall be bound by the rules, regulations and conditions of contract laid down by any carrier on which he/she may travel as a result of reservations made, being free from any liability of any nature arising therefrom. Furthermore, clients will have to sign weaver of liability for any
adventure activities that they may be interested in taking part at their destination.
Booking
The booking is not valid between the Company and the Client until appropriate deposits have been received by the Company and the Company has sent confirmation of the booking to the Client.
Transfers
The company is not liable for any knock on effects arising from the failure of any one element of a sale, such as the non-departure of a boat or plane. Any cancellations arising thereof will be completely the responsibility of the customer. It remains the customer’s sole responsibility to arrive and depart and travel between all elements of a sale. The customer must check with local operators the exact times and schedules for transport.
Insurance
Customers are required to provide for themselves all necessary insurance covers against personal injury, medical evacuation, loss, damage, theft, cancellation, delay etc.
Method of Payment
a. On completion of booking: a 50 % deposit of Total Holiday Cost to confirm the booking.
b. 60 days before arrival (or, if booked within 60 days of arrival, on completion of the booking): the balance of the cost of the holiday.
c. In the event of non-payment on the due date, the Company reserves the right to cancel the holiday and the booking deposit is forfeited.
Prices and Surcharges
All prices quoted in the Company’s confirmation of booking are calculated on the basis of costs and exchange rates of the Euro and the US dollar. The price of your holiday is subject to surcharges arising from local governmental action or changes in currency rates. Even in this case, we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged. If this means paying more than 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the invoice.
Chimpempe Falls, Kalungwishi River, N Zambia
Prices may not include park fees, airport taxes and imported beverages as these are extra cost for the client.
The daily hire for cars does not include the cost of fuel. Fuel and lubricants will be an extra charge for the client. (Please note that vehicles will be given on a full tank and will need to be returned on a full tank. Clients will take care of the driver’s meals and lodging during the hire unless otherwise stated or billed on the invoice).
Cancellations or Alterations by the Company
In the unlikely event that the Company has to cancel a holiday (except in the case of a client defaulting on payment) or make a material amendment to a holiday after the booking has been confirmed, the client will be informed without delay and will be offered the choice of an alternative holiday or a full refund of all monies paid; • Provided that the Company complies with these conditions to the best of its ability, the Company is in no way liable for any breach of contract and subsequent claim that may arise from a Client as a result of any inconveniences suffered;
• Under no circumstances will the Company be liable for any claim made against it, if a Client arranges alternative accommodation without prior consultation and agreement in writing of the Company or it’s Representative. cancellation by client Any cancellation of the booking by the client must be in writing from the person who signed the booking.
Cancellation will apply from the date of receipt of the cancellation at the Company’s office and will involve the following cancellation charges:
a. more than 60 day before arrival to destination: 50% of booking deposit;
b. 59 - 30 days arrival to destination: 60% of the holiday cost;
c. 29 - 15 days arrival to destination: 80% of the holiday cost;
d. 14 - 1 day(s) arrival to destination: 100% of the holiday cost.
Alterations by the Client
Should the Client wish to make any amendment to the booking after it has been confirmed, there will be an amendment charge of US$50 per booking to cover administrative costs.
Extra Persons in Villas or Apartment
The number of people stipulated in the confirmation of booking must not be exceeded unless approval is obtained from the Company’s local Representative or from the Company’s office and the appropriate payment made.
Pets are only accepted subject to prior agreement with the Company’s office.
Damage
Should a client be responsible for damage to or loss of any item of the villa/chalets/tent/camp inventory during their occupation of the holiday accommodation, a charge will be made locally to cover the cost of replacement or repair.
Exclusion of Liability
The Company cannot accept liability for causes of dissatisfaction which are not notified by the client within 10 days of the completion of the holiday.
If you have a complaint
We aim to give you an enjoyable and memorable trouble-free holiday to all our clients. If any of our clients, however, do have a problem or complaint, it is important and in their own interest, to mention to our representatives at the destinations so that necessary steps can be taken to resolve the matter immediately. The placing of an order with us is taken as acceptance of our terms and conditions.
banking details Bank Account Name : Maxmas Travel & Tours
Bank account No. : 006-2661-557078 (ZMK)
Bank account No. : 006-2911-389147 (USD) Branch : Commercial
Bank Name : FNB Zambia
Swift Code : FIRNZMLX
Bank Code : 260001
Please send us the Bank Transmission Slip as soon as the transfer is sent by your bank! Maxmas Travel and Tours looks forward to doing business with you soon!
Please feel free to contact us should you need any variation to the above given packages.
Best regards,
Maxwell S Masempela
Managing Director
