Wild At Heart Journeys Terms and Conditions
Reservations and Payments:
A deposit of 30% per person is required at the time of booking. No booking will be made without a deposit and completed booking documents. A booking is not final until you receive a final confirmation from us.
Final payment of the remaining balance is due 90 days prior to the tour departure.
If your reservation is made within 90 days of departure, the entire price of the tour must be paid at the time of confirmation. If your reservation is initiated within 30 days of tour departure, a non-refundable rush booking fee of $75 per person per booking will be charged.
Accepted methods of payments include credit card, check, cash, or wire transfer. All bank charges for wire transfers must be included in the payment.
Any reservation that is not fully paid according to the reservation and payment terms will be considered a cancellation and subject to the cancellation terms below.
Cancellations and Changes By You and Refunds:
Cancellations. If you wish to cancel your tour, you must submit your request to us in writing by email at info@wildatheartjourneys.com or postal mail at 1246 Congress Valley Rd, Napa, CA 94558. Cancellation fees are based on the date we receive your written notification. The following cancellation fees will apply for each person per tour:
- Up to 90 days prior to departure, $500 per person (our non-refundable consulting fee), plus any non-refundable deposits made on client’s behalf
- 89-65 days prior, 25% of the total tour price, plus any non-refundable deposits made on client’s behalf
- 64-31 days prior, 50% of the total tour price, plus any non-refundable deposits made on client’s behalf
- 30 days prior or less, 100% of total tour price
Leaving a tour in progress, for any reason, will not result in a refund, and no refunds will be made for any unused portions of a tour, including those that are the result of your removal from a tour.
Changes. If you wish to make a change to your tour itinerary after the tour has been confirmed by WHJ, you must submit your request to us in writing by email or postal mail. we will do our best (but cannot guarantee we will be able to meet such requests) to accommodate your request. Any modification of dates or alteration of itineraries by you may incur a change fee. The fee will vary according to the type and scope of the change. Our suppliers, which include hotels, often impose additional fees or penalties for changes and cancellations. These are included in the change fee and can be substantial. Substantial change requests by you such as a change of tour dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. This change will result in recalculation of your original tour price.
